Refund policy

📅 Timeframe for exchanges or returns

• You have 14 calendar days from the receipt of your order.
• During special campaigns (e.g. Christmas), some items may have a reduced period of 5 days due to their special nature (this will always be indicated on the product page).

🔄 How to make an exchange or return

💡 Spain and UE

1. Access our Returns & Exchanges Portal.
2. Enter the required information.
3. Select the items and generate your label.
4. Prepare the package and deliver it to the indicated office.

IMPORTANT: Goods must be returned to the chosen office within 2 days of the request or the exchange will be rejected

IMPORTANT 2: We only accept exchanges and returns from the same address where the order was delivered. It is not possible to change the collection address. If you wish to return your order from a different address, you will need to send it to the address indicated below using your own shipping method.

💡 f you are located in the US please send your return using your preferred shipping method (shipping costs are the responsibility of the customer) within the 14-day period.

Please also send an email to internacional.alliwant@gmail.com with the shipping receipt attached so we can track it and confirm receipt within the deadline. Thank you.

➡SHIPPING ADDRESS: Alliwant, C/Estonia 18-CP.29004-Málaga, Spain

📦 Item conditions

• Unworn, unwashed, and odor-free.
• With original tags and packaging.
• In perfect condition (no stains or damage).

🚫 What cannot be returned or exchanged

• Accessories (jewelry, headbands, scarves, hats, etc.).
• Personalized, handmade, custom, or made-to-measure products.
• Please note: Chiffon capes, velvet capes, and sequin items are final sale. This is specified in the product details..
• Outlet, Special Prices, or Last Units items → refunded via store credit (no expiration).
• Party bags → no return or exchange allowed.

Please check with our team if you have any doubts!

💰 Return/Exchange cost

All returns have a cost, corresponding to collection management. This amount will be deducted from your refund (together with any other applicable charges).

⏳ Refunds

• The refund will be processed once the items have been received and inspected.
• The product amount will be refunded (shipping costs are non-refundable).
• Processing time: 15-20 business days depending on the bank.
  

🛑 Cancelación

IMPORTANT NOTE: During sales periods and periods of high sales volume, orders cannot be cancelled.

• You may request cancellation by providing your order number and email address, provided that the order has not yet been prepared or handed over to the carrier (including pre-orders). WhatsApp: (+34) 629 901 465, from 9:00 a.m. to 2:00 p.m.

• A €2.50 cancellation fee applies.

• These conditions also apply to pre-orders.

• Important: Due to the fast processing of orders by our logistics team, in some cases an order may be prepared and dispatched before our Customer Service team has had the opportunity to review the cancellation request. WhatsApp enquiries and requests are handled manually and in the order in which they are received. Therefore, sending a message does not guarantee that the cancellation can be processed in time.

  If the order has already been processed or dispatched, it will not be possible to cancel it, even if the cancellation request was submitted beforehand.

❌ Errors in your order

If you have received an incorrect or defective product, please contact us within the first 24 hours after receiving your order via WhatsApp 629901465. We will resolve it as a priority.

🌸 We want to make it easy for you

At Alliwant we work hard to ensure your experience is always positive. If you have any questions, please contact us:

• 📲 WhatsApp: (+34) 629901465 from 9am to 2pm